SHIPPING & RETURN

DELIVERY CONFIRMATION

Once delivery confirmation becomes available, CRAWFORD MASTER STYLISTS LTD.  is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide a complete and accurate address and contact information.

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BACKORDERS/PRE-ORDERS

We strive to remain fully stocked with all products. Occasionally, a greater demand for a product creates an "Out of Stock' situation.    

DAMAGED MERCHANDISE

Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged merchandise must be returned along with packaging materials.  CRAWFORD MASTER STYLISTS LTD. reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.

 

MERCHANDISE EXCHANGE

Due to the personal nature of the products CRAWFORD MASTER STYLISTS LTD. will not exchange, all sales are final.

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RETURNS

Due to the personal nature of the products, all products are non-returnable and non-refundable.

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CANCELLATIONS

Any placed order can be cancelled without penalty until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled.

   

RETURNS DUE TO CUSTOMER ERROR

If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.

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Please Note: Overnight orders placed on Fridays will not arrive till the following Monday. 

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Last edited on August 6, 2022